Navigating the Future of Shared Mobility: Knowledge Structures, Organisational Mechanisms, and User Acceptance

The thesis investigates how digitalization shapes the evolution of shared mobility by integrating perspectives on knowledge development, organizational processes, and user behavior. Focusing on sustainable urban mobility, the study examines how digital capabilities enable social innovation and influence the acceptance of shared mobility services. Adopting an article-based design, the thesis comprises three complementary studies. The first study maps recent academic research on sustainable mobility and examines its relationship with technology adoption and social innovation, using bibliometric and social network analysis, and reveals a rapidly growing yet fragmented body of literature. The second study employs a qualitative multi-case analysis to examine how shared mobility organizations leverage digital capabilities to enable social innovation through mechanisms such as accessibility, data-driven optimization, and multi-stakeholder collaboration. The third study analyses user-generated online reviews to explore user acceptance and perceptions of shared mobility services. Together, the findings demonstrate that digitalization functions as a foundational enabler linking organizational innovation and user behavior, thereby contributing to socially oriented and sustainable mobility systems.